When your car needs repairs, having a loaner car can make life much easier. Many dealerships offer loaner cars to customers while their vehicle is in the shop. Here’s a simple guide on how to get a loaner car from a dealership.
Check If the Dealership Offers Loaner Cars
Not all dealerships provide loaner cars, so the first step is to find out if yours does. You can do this by:
- Calling the Service Department: Give the dealership’s service department a call and ask if they offer loaner cars while your vehicle is being serviced.
- Checking Their Website: Some dealerships list this information on their website under the service section.
Understand the Dealership’s Loaner Car Policy
Each dealership has its own policies regarding loaner cars. Common requirements include:
- Service Type: Loaner cars are typically offered for major repairs or warranty work, not for routine maintenance like oil changes.
- Availability: Loaner cars are often limited, so they may only be available on a first-come, first-served basis.
- Insurance: You may need to show proof of insurance that covers the loaner car, or the dealership might offer their own coverage at an additional cost.
- Mileage Limits: Some dealerships place a limit on how many miles you can drive the loaner car.
Schedule Your Service Appointment
Once you know the dealership offers loaner cars and you understand the policies, schedule your service appointment. Be sure to:
- Request the Loaner Car in Advance: When making your appointment, ask if you can reserve a loaner car. This helps ensure one will be available when you drop off your car.
- Confirm the Loaner Car When You Arrive: When you arrive for your service appointment, double-check that the loaner car is ready for you.
Prepare for Pickup
Before you pick up the loaner car, make sure you’re prepared:
- Bring Necessary Documentation: Have your driver’s license, proof of insurance, and any other documents the dealership requires.
- Understand the Terms: Ask about the return process, mileage limits, and who to contact in case of an emergency with the loaner car.
Returning the Loaner Car
When your car is ready, you’ll need to return the loaner car:
- Refill the Gas Tank: Some dealerships require you to return the loaner car with a full tank of gas. Check the fuel level when you pick it up.
- Clean the Car: It’s good practice to return the car in the same condition you received it, free of trash or personal items.
- Be On Time: Return the loaner car promptly to avoid any late fees or inconveniences.
Conclusion
Getting a loaner car from a dealership can make the repair process much less stressful. By checking the dealership’s policy, reserving the car in advance, and understanding the terms, you’ll ensure a smooth experience. Always communicate with the service department and plan ahead, so you’re not left without transportation when your car needs work.